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    <td class="text_online_help" style="background-image:url(images/bkg_title_online_help.gif);"><a name="top"></a><strong>ONLINE HELP: <span style="color:#0000CC;">CONTENTS</span></strong></td>
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    <td>&nbsp;</td>
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		<strong style="color:#0000CC;">&raquo;</strong> <a href="#general"><strong>Top Tables Help</strong></a><br />
		<strong style="color:#0000CC;">&raquo;</strong> <a href="#options"><strong>Reporting Tools Help</strong></a><br />
		<strong style="color:#0000CC;">&raquo;</strong> <a href="#results"><strong>Results Table Help</strong></a><br />
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        <td height="16" bgcolor="#EBEBEC" align="left">&nbsp;<a name="01"></a>&nbsp;<strong>&raquo; TOP TABLES Help</strong></td>
        <td bgcolor="#EBEBEC" align="right">(<a href="#top">back to top</a>)&nbsp;&nbsp;</td>
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        <td colspan="2" style="padding-top:8px; padding-bottom:16px;"><p>All tables here show the total amount of each  transaction. <br>
		  The total amount is made up of the sum  total of all the services purchased by your clients.
          In other words the sum total of the Retail  Prices (set by you in the ResellersPanel  CP ‘Service Settings &gt; Edit Prices’) of the services purchased by your client in a single transaction,  makes up the total amount of that transaction.</td>
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        <td width="136" align="center" valign="top"><img src="images/scr_green_table.gif" alt="Green Table" width="136" height="64"><br /><br /></td>
        <td valign="top" style="padding-left:10px; padding-right:10px;"><p><strong>The Green Table</strong> – a table with your  sales. It shows the number of the transactions conducted during the selected  period and their corresponding prices in each currency. </p></td>
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        <td align="center" valign="top"><img src="images/scr_purple_table.gif" alt="Purple Table" width="136" height="43"><br /><br /></td>
        <td valign="top" style="padding-left:10px; padding-right:10px;"><p><strong>The Purple Table</strong> – a table with your  refunds.<strong> </strong>It shows the total amount of the partially and the fully refunded  transactions during the selected period and the total refunded sum in each  currency.</p></td>
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        <td align="center" valign="top"><img src="images/scr_yellow_table.gif" alt="Yellow Table" width="136" height="64"><br /><br /></td>
        <td valign="top" style="padding-left:10px; padding-right:10px;"><p><strong>The Yellow Table</strong> – a table with your  Charge-Backs. It shows the total amount of the transactions charged back during  the selected period and the total sum charged back in each currency.</p></td>
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        <td align="center" valign="top"><img src="images/scr_blue_table.gif" alt="Blue Table" width="136" height="55"><br />
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        <td valign="top" style="padding-left:10px; padding-right:10px;"><p><strong>The Light Blue Table</strong> – a table with the net result in each currency of the following kind:<br>Sales - Refunds - Charge-Backs = NET REVENUE<br /><br />
          <strong>The Dark Blue Table</strong> – a table with your net profit as a part of the NET REVENUE of the following kind:<br>NET REVENUE - Wholesale Prices* = NET PROFIT<br><br>*the Wholesale Prices that are a part of the sum total of the NET REVENUE result.<br><br></p>
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        <td height="16" bgcolor="#EBEBEC" align="left">&nbsp;<a name="02"></a>&nbsp;<strong>&raquo; REPORTING TOOLS HELP</strong></td>
        <td bgcolor="#EBEBEC" align="right">(<a href="#top">back to top</a>)&nbsp;&nbsp;</td>
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        <td colspan="2" style="padding-top:8px; padding-bottom:16px;">Statistics generation based on the combination between  selected elements.<br />
        You can generate different kinds of results according  to your desire.</td>
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        <td width="136" align="center" valign="top"><img src="images/scr_transaction_status.gif" alt="Transaction Status" width="135" height="50"><br />
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        <td valign="top" style="padding-left:10px; padding-right:10px;"><p><strong>Transaction</strong> Status – you can select a  given status or a group of statuses. Multiple check box selection is allowed.<br />
			In  order to generate stats you have to check at least 1 box. ALL (statuses) is  selected by default.<br>
          <a href="#08">Find out more</a> about the Transaction Statuses.</p>
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        <td align="center" valign="top"><img src="images/scr_date_selection.gif" alt="Date Selection" width="73" height="44"><br /><br />
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        <td valign="top" style="padding-left:10px; padding-right:10px;"><p><strong>Date Selection</strong> – choose Start &amp;  End dates to see the sales you have generated during the respective period.</p></td>
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        <td align="center" valign="top"><img src="images/scr_your_store_name.gif" alt="Your Store Name" width="108" height="67"><br />
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        <td valign="top" style="padding-left:10px; padding-right:10px;"><p><strong>Your Store Name</strong> – displays the name of  Your Store. You can edit it by visiting the ResellersPanel CP ‘Web Interface Settings &gt; Store  name’. This  name is<strong> VERY IMPORTANT </strong>since it is displayed in:
		<ol type="a">
			<li>all Legal Pages:  Hosting Terms &amp; Conditions, Service Level Guarantees, Domain Registration  Policy, Domain Resolution Policy, Order Verification Policy and Privacy Policy</li>
			<li>all docs issued by  you: Invoices, Credit Notes, Welcome E-mails, E-mail Reminder Notifications</li>
			<li>Other: Order/Sign up,  Payment &amp; Thank You! Pages</li>
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        <td align="center" valign="top"><img src="images/scr_your_currencies.gif" alt="Your Currencies" width="108" height="67"><br /><br />
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        <td valign="top" style="padding-left:10px; padding-right:10px;"><p><strong>Your Currencies</strong> – ‘ALL CURRENCIES’ is  selected by default, but if you wish to view your sales in EUR for example, you  can do so by selecting the respective row.</p>
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        <td align="center" valign="top"><img src="images/scr_results_page.gif" alt="Results Per Page" width="108" height="12"><br />
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        <td valign="top" style="padding-left:10px; padding-right:10px;"><p><strong>Results per page</strong> – how many Order IDs will  be displayed as results per page.<br>
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        <td colspan="2"><br><p><strong style="color:#FF0000;">IMPORTANT!</strong><br>
          To refresh the page  with the displayed results per page options, <strong>it is not necessary</strong> to  click on the button ‘View Report’. Upon every change of option, the page will  refresh itself.</p>
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        <td height="16" bgcolor="#EBEBEC" align="left">&nbsp;<a name="03"></a>&nbsp;<strong>&raquo; RESULTS TABLE HELP</strong></td>
        <td bgcolor="#EBEBEC" align="right">(<a href="#top">back to top</a>)&nbsp;&nbsp;</td>
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        <td style="padding-top:8px; padding-bottom:16px; padding-right:16px;" align="center"><img src="images/scr_results_table_help.gif" alt="Results Table Screenshot" width="533" height="178"></td>
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				<li>
				  <p><strong>Order ID</strong> – You can see one and  the same Order ID on one, two or more rows from the table. On how many rows a  single Order ID will be displayed depends only on the number of the services  (Item section) included in it. Each service (Item) is displayed on a single row. <br />
				    The Order ID is also  a part of each Invoice number or Credit Note number. For each order  (transaction ID), we issue a corresponding Invoice or Credit Note.<br />
				    For example, for  ORDER ID 28548, the invoice sent to the end client will be: No: 1-2-1-128548-a.  If, for some reason, after 20 days your client wants his/her money back, we  will issue him/her a Credit Note No. 2-2-1-128548-a1 on your behalf.<br /><br />
					<a target="_blank" href="http://www.resellerspanel.com/newsletters/July-04-2005/New_Invoice_and_Notification_System.html">Read more</a> about Invoice and  Credit Notes.</p>
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				<li><p><strong>Date</strong> – the format of the  date is: month/day/year (mm/dd/yyyy) indicating the date of the purchase. When  there is a Full or a Partial Refund and the respective Credit Note for it, regardless  of the fact on which date the money has been refunded to your client, the date  of purchase will always be displayed, and not the date on which the money has  been refunded to your client.</p></li>
				<li><p><strong>Username</strong> – this is your client’s  account ID.</p></li>
				<li><p><strong>Type</strong> – in this case it  indicates the type of the Order and shows the purpose of the transaction.</p>
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						<li><strong>reversal</strong> – this is the most  important type, which is connected with the following <a href="#08">Transaction Statuses</a>: Fraud, Refund, MBG  and Charge-Back. There are two kinds of reversals:
						  <ul type="square">
								<li><strong>P.Refund</strong> – Partial Refund of the  original transaction. A Credit Note is issued on behalf of YOUR STORE (the Store  Name section of the reseller CP), a copy of the same credit note is sent to you  as well as a Credit Note from LiquidNet Ltd. indicating the amount of the  refunded money based on the wholesale prices of the services purchased  initially by your client. The difference between the two Credit Notes (the one  with the Partially Refunded amount sent to your client and the one with the wholesale  amount sent to you) diminishes your commission accordingly.</li>
								<li><strong>F.Refund</strong> – Full Refund of the  original transaction. The same as P.Refund, the only difference being the  amount of the refunded sum.</li>
							</ul>
						</li>
						<li><strong>change plan</strong> – it indicates that your  client has upgraded the plan and changed it, i.e. this is an upgrade to a  bigger plan.</li>
						<li><strong>order</strong> – this indicates a purchase  of a new hosting account from your template, remote order form or through the  ResellersPanel CP: ‘Misc Orders &gt; Manual Order’.</li>
						<li><strong>renewal</strong> – it indicates that your  client has renewed some of the following services (simultaneously or  separately) from the hosting CP:
							<ul type="square">
								<li>hosting account</li>
								<li>domain name</li>
								<li>upgradeable services</li>
							</ul>
						</li>
						<li><strong>upgrade</strong> – it indicates a service  upgrade order. The prices of all upgradeable services can be edited from the  ResellersPanel CP: ‘Service Settings &gt;  Edit Upgrades’:
						  <ul type="square">
							  <li>Storage</li>
							  <li>Traffic</li>
							  <li>Hosted Domains</li>
							  <li>IP Address</li>
							  <li>MySQL Databases</li>
							  <li>MySQL Storage</li>
							  <li>SSH Activation</li>
							  <li>Domain Registration</li>
							</ul>
						</li>
						<li><strong>wallet_refill</strong> – it indicates that you  have put money in your Wallet Balance through the ResellersPanel CP: ‘Wallet Details &gt; Account Refill’.</li>
					</ol>
				</li>
				<li><strong>Item</strong> – it shows the kind of service  your client has spent his money for.
					<ol type="a">
						<li><strong>domain</strong> – it indicates a domain  registration or a domain transfer. There is usually a hosting account present in  the order as well.</li>
						<li><strong>domain_plan_res</strong></li>
						<li><strong>plan</strong> – it indicates a purchase  of a hosting account. There is usually a domain as well.</li>
						<li><strong>plan_disabled</strong></li>
						<li><strong>registerdomain</strong> – it indicates a purchase  of a domain name from the hosting CP. A service upgrade is often encountered  when the hosting account doesn’t include a multi domain hosting service in its plan  properties.</li>
						<li><strong>res_regdomain</strong> – it indicates a  registration or a transfer of a domain name from the ResellersPanel CP.</li>
						<li><strong>service</strong> – it indicates an upgrade  of a service. The upgrade can be of one or of several services simultaneously:  Storage, Traffic, Hosted Domains, IP Address, MySQL Databases, MySQL Storage,  SSH Activation, Domain Registration.</li>
					</ol>
				</li>
				<li><strong>Transaction: Total</strong> - the total amount of  the transaction is determined by you in practice. It is the sum total of the  services purchased by your client (at the corresponding Retail Prices). You can  edit the Retail Prices of the services offered by you from the ResellersPanel  CP: ‘Service Settings &gt; Edit Prices’.</li>
				<li><strong>Transaction: Wholesale</strong> – ResellersPanel’s  price for the respective service.</li>
				<li><strong>Transaction:<a name="08"></a>Status</strong> – this is a real time  status, which is set from our Sales Department. The status set 100% corresponds  to the inside information, which we keep for each order. This is so because we  take the Transaction Statuses from one and the same data base, which is used by  ResellersPanel’s admin system for New General Stats results. Our system has the  following Transaction Statuses at the moment:
					<ol type="a">
						<li><strong>Not Verified</strong> – it means that the  fraud verification procedure has not been conducted yet by the Sales Department,  which checks every transaction manually on your behalf. This status also means  that your client’s money has not been charged yet from his/her credit/debit  card.</li>
						<li><strong>OK</strong> – (Verified) the  verification has been successful and the order has been approved by the Sales  Department. The money from the credit/debit card is safely secured in LiquidNet  Ltd.’s account with WorldPay. An invoice is sent to your client on behalf of  YOUR STORE (the Store Name section from the reseller CP), a copy of the same invoice  is sent to you, as well as an invoice from LiquidNet Ltd. indicating the  wholesale prices of the services provided to your client. The difference  between the two invoices (your client’s invoice indicating the total  transaction amount and your invoice indicating the wholesale amount) makes up  your commission.</li>
						<li><strong>Fraud</strong> – the Sales Department  has verified that this transaction is a fraudulent one. The money from the credit/debit  card has not been secured in LiquidNet Ltd.’s account. No money has changed  hands!</li>
						<li><strong>Refund</strong> – if the 30-day money-back  guarantee period has already passed, but for some reason your client requests a  refund (usually the refund is partial in such cases), we fulfil his desire.  This is a decision taken by the Supervisor of the Sales Department.</li>
						<li><strong>MBG</strong> – a 30-Day Money-Back  Guarantee. The 30-Day Money-Back Guarantee period has not passed yet; your  client has requested a refund and will receive it.</li>
						<li><strong>Charge-Back</strong> – the Service is  provided, the order is verified, but your client has surprised us with a  Charge-Back for reasons not known to us. When we call such clients they usually  authorize their order, then use our services for a while and then request a  full refund… The fee, which we deduct from the reseller in such cases is $30.00  USD per every Charge-Back.</li>
					</ol>
				</li>
				<li><strong>Account Status</strong>
					<ol type="a">
						<li><strong>Active</strong> – everything is OK at  the moment.</li>
						<li><strong>Blocked</strong> – the account has been  blocked due to one of the following reasons: Fraud, Refund, MBG, Charge-Back of  the original Transaction, TOS or service violations.</li>
						<li><strong>Paused</strong> – the account is  suspended due to the fact that the monthly traffic resources have been used up,  i.e. the client has to make an upgrade to his/her bandwidth.</li>
						<li><strong>Expiring</strong> – the account will expire  in the following 14 days. It is recommended that you contact your client by  phone or via e-mail and remind him/her that his/her account is about to expire.  We send two email notifications for account and domain expiration: 30 days and  7 days before the expiration date.</li>
						<li><strong>Expired</strong> – the account is  expired and, in order to be activated, it has to be renewed through the web  hosting CP or the reseller CP (Stats and Reports &gt; View Clients Details &gt; Login into user’s hosting  account &gt; Plan Renewal &gt; follow the renew wizard).</li>
					</ol>
				</li>
				<li><strong>Net Profit</strong> – the<strong> </strong>Transaction Total  minus the Transaction Wholesale makes the Net Profit. This formula is valid for  each row from the table.</li>
				<li><strong>Issued</strong> – indicates the<strong> </strong>date  on which your commission is paid for each Order ID from the table. The format  of the date is: month/day/year (mm/dd/yyyy). If the field here is empty, it  means that the commission for the displayed Order IDs has not been paid yet and  a payment of the commissions is due according to the officially announced <a target="_blank" href="http://www.resellerspanel.com/reseller_hosting/payments_statistics.html">payment schedule</a>.</li>
				<li><strong>SUB-TOTALS</strong> – the total amount of  the results displayed in the table. In other words these are <strong>page sub-totals</strong>.  If your sales are in different currencies, you’ll see that each currency at the  end of the table has its own SUB-TOTALS row, which is made up of all the results  displayed on the page.</li>
				<li><img src="images/result_arrow_enabled_right.jpg" alt="Next Page Arrow" width="21" height="21"> - go to the <strong>next  page</strong> with results.</li>
				<li><img src="images/result_arrow_enabled_left.jpg" alt="Previous Page Arrow" width="21" height="21"> - go to the <strong>previous  page</strong> with results.</li>
				<li><strong>Go Directly to page:  - if you want to go to a certain page without having to click on the button</strong><strong> </strong><img src="images/result_arrow_enabled_right.jpg" alt="Next Page Arrow">, you can easily do  so by entering the number of the page you want to go to.<br />
				  <strong>For example, if you have the  following </strong><strong>result  from the generated report:</strong><br>
                      <strong>Results  page: 1 of 15</strong>
			    <strong>and want to go directly to page 10, then simply enter  10 in the field next to Go  Directly to page</strong>, and then click on <img src="images/go2page_arrow.jpg" alt="Go Directly to page button"> .					</li>
				<li><img src="images/charge-back_lgnd.jpg" alt="Charge-Back"> - when the transaction  is Charged Back, the color of the whole row is yellow.</li>
				<li><img src="images/refund_lgnd.jpg" alt="Refund"> - the violet has two  nuances:</li>
					<ol type="a">
						<li>when the Transaction  Status is ‘Fraud’, ‘Refund’ or ‘MBG’, the color of the whole row is lighter  violet.</li>
						<li>when the Order Type  is ‘reversed’, the Transaction Status automatically becomes Partially or Fully  Refunded (P.Refund or F.Refund). The color of the row in this case is darker  violet, since it distinguishes that this is the transaction, with which we have  partially or fully refunded the money to your client.</li>
					</ol>
				<li><img src="images/blocked_lgnd.jpg" alt="Blocked"> - when the Account  Status is ‘Blocked’ or ‘Paused’, but the Transaction Status is ‘OK’ or ‘Not  Verified’, the color of the whole row is blue.</li>
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